[Resolved] PVR Cinemas — Late public entry into cinema hall | |||||
Http://api2.pvrcinemas.com/PVRCinemasCMS/getbookingqr?bookingid=GURM[protected]&...⇄ We had reserved 2seats in the executive class in the pvr cinemas, mgf mall, Gurgaon at 9.55 pm on 23 rd April. We finally got to enter at 10.15 pm, 20 mins late. The movie was Jungle Book, and I had taken my 10 year old son. There were many other families with children that were also waiting for 20 mins. This is the first time I have ever seen a delay. Added to our woes the theatre was not cleane. A very disgusting beginning to what hoped to a very beautiful family evening. I would like PVR to duly compensate us to salvage their position. I have attached my tickets for the same. Thanks, Anshu Mittal Roy [protected]@ hotmail.com Was this information helpful? | |||||
Complaint marked as Resolved
PVR Cinemas customer support has been notified about the posted complaint. Verified Support Apr 25, 2016 PVR Cinemas Customer Care's response Dear Patron,
Greetings from PVR Cinemas !
With reference to your below mail, we have already forwarded your case to the concerned department and they are working on the same. We will get back to you, once will get any revert from our concerned team.
We apologize for the inconvenience caused to you.
Please feel free to revert for any further assistance.
Regards,
Customer Care : PVR Cinemas
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