PVR Cinemas — Lost Wallet and Seat Issue at PVR Cinema Kota

Address:

4VV3+2WH, Jhalawar Road, Indraprastha Industrial Area, Kota, Rajasthan 324005

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a distressing incident during my visit to PVR Cinema Kota today, [Date]. I had purchased a ticket for the movie screening at Screen 1 and was assigned seat Q14 for the showtime at 7.45 pm.

However, during the course of the movie, I realized that I had lost my wallet. The loss of my wallet has caused me significant inconvenience and distress. I immediately retraced my steps and searched the area around my seat, but regrettably, I was unable to locate it.

I must express my concern over the lack of assistance provided by the cinema staff when I informed them about my lost wallet. Despite their polite demeanor, they seemed disinterested in actively helping me search for it. I understand that the cinema staff may have certain procedures to follow, but considering the urgency of the situation, I expected a more prompt and empathetic response.

I request your immediate attention to this matter. If by any chance, my wallet is found, I kindly request you to contact me at the earliest on [protected]@gmail.com . My wallet is brown in color, containing various important identification cards, adhar card PAN card, and a sum of cash.

Moreover, I believe that a thorough investigation into the matter is necessary, as the possibility of misplacing my wallet due to an issue with the seat or the immediate vicinity cannot be ruled out. I urge you to look into the matter to ensure the safety and security of your customers.

I have been a loyal patron of PVR Cinemas for a considerable amount of time, and incidents like these tarnish my overall experience and impression of your establishment. I hope you understand my concerns and take appropriate actions to address this issue.

I request you to respond to this complaint as soon as possible, either by email at [protected]@gmail.com . I expect a prompt resolution and a sincere explanation for the events that occurred during my visit to PVR Cinema Kota.

Thank you for your attention to this matter. I hope for a swift resolution and restoration of my lost belongings.

Sincerely,

Prateek Kumar