[Resolved]  PVR Cinemas — Misbehaviour

Address:

Lucknow, Uttar Pradesh

Hi Everyone, This is Arpit Singh from Lucknow working as a Servey Manager at Hindustan Times. I am your regular customer of PVR Saharganj Property. And i also suggest my friends to go over there just because the standard of the customer service of your organization. Actually the incident is that recently i visited PVR Cinema to watch movie "2 States" with my wife on dated 24th April 2014 i have some luggage with me. After talking to the security guard at the entry door he permit me to submit it over there. We both are so much happy to see this type of response from your security staff, but suddenly there is some senior name Mr. Naveen is coming and the way he talking to my wife is very ridiculous his words are "Aap Jaise Customers Yahan Par Daily Aate Hain an Ye Apna Bag Lekar Jao" I really shocked about this type of behaviour from the senior persons of this type of customer service industry. After this when we proceed towards the lift he ask to my wife sorry for the comment but if you need your bag back than leave your name and number over there and he also says to her that if you ever face any type of problem in purchasing tickets or anything else than call me so i always provide an appropiate discount over there also. If my wife told me about that inside the premises than i will surely sou him at the right time but she told me when we are back at home. And again the hike of haramipana over there when he message or call to my wife on that particular number for watching movie on passes and some type of foolish jokes also. The number from which she received call and message is (+91 [protected]). Due to your regular customer and the standard of your great organization my priority is to share a feedback with you and for prompt action also on priority from your side also and if you all are not able to take any strict action over Mr. Naveen than i am going to lodge a case on you and Mr. Naveen both. Thanks, Arpit Singh Hindutan Times Servey Manager +91 [protected]