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PVR Cinemas — Money got deducted but no booking of tickets received

I bought 2 tickets of movie zwigato for pvr logix noida 12.15 pm on pvr website and the money of ₹950 got deducted and automatically the page shows server error and the money got deducted from bank. I got no message from pvr regarding deduction or movie tickets. I am helpless right now as they are not picking up call. Kindly revert back the money which is being deducted.
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Here Iam attaching all the necessary screenshots including bank statement
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