I've booked four tickets for the movie jawaan in Pvr inorbit, Hyderabad aftednoon show, for 15th Sep in pvr cinemas app for ₹697 thorugh my credit carx, which I have the screenshot . The money was deducted from my card but didn't receive tickets nor any message regarding tickets not booked. When I sent my complaint to
Customer care, they informed the transaction failed and it doesnt exist at their end and i need to check with my respective bank for the same.So I checked with my bank and they confirmed that PVR LIMITED, DELHI has received the amount of 697 on 15th september, 2023.
When I mailed PVR customer care back with the proof of bank's reply, they didn't respond. And their customer care never seems to connect me with a person. I want my REFUND IMMEDIATELY OR I WILL TAKE LEGAL ACTION AGAINST PVR.
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