PVR Cinemas — Paid for recliner seat but experience got bad

Dear sir/madam,
On 29/12/2023 I have gone to watched the Salaar movie Hindi version 6:55PM show. For that I have booked the recliner 2 seats for better experience. Before interval there is no problem but after interval the chair is not moving and button is not working I have told 3 times to the executive but their is not response. I felt I have wasted my money there are providing prime experience after interval. When i contacted manager they told this will not happen again sorry. But what about my experience and money I have paid to that experience this is not a good practice. This is not acceptable .

PVR NEXUS CENTRE CITY MALL Mysore Karnataka. Theatre address

Screen 1 seat Q7, Q8