PVR Cinemas — Pathetic management

Address:

Mumbai City, Maharashtra

I had a disgusting experience today at PVR Kandivali. I had booked 2 tickets for my parents for gujarati movie Gujubhai, 7:30 PM show Row M Seats 6 & 7 . After my parents taking the seat as per the ticket, a couple approaches my parents and tells them that seats belong to them. Confusion getting worst over the seats one of your staff guy came over & asked for the tickets to my parents as well as the other couple. Then your staff guy takes my parents tickets outside movie hall & asks the other couple to come along with him. After few minutes the guy returns to my parents where they were seated & asks them to step outside movie hall. Coming out your staff guy (smart chap) handovers my dad with the tickets of movie dated 30th Oct (which is already expired & probably of the other couple) and asks to leave!! Quite embarrassing!! My dad argues with him over that to which other 2 of your staff members came & checked the tickets. Meanwhile the other couple is seated inside movie hall on my parent’s seat. After heated arguments for 10-15 mins with your staff & management, that smart chap (staff guy who had taken tickets initially) gets back with original tickets dated 1st OCT Row M Seat 6 & 7 and asks to go for the movie! Your theatre manager (a lady) apologizes saying “galati sab se hoti hai” (seemed quite causal) and tells to bears MISTAKE your management did. We left the theatre with a gloomy & pathetic PVR experience. I HOPE there is some action taking against the management and I even ask for the REFUND of the movie tickets asap. I’m attaching a photo of my tickets I booked originally. Regards, HIREN [protected].