PVR Cinemas — PVR Cinemas compulsory selling of food coupon with tickets

PVR Customer Service,

I am writing to express my disappointment and frustration with the recent policy change at PVR Faridabad, which now requires customers to purchase food along with their movie tickets. I visited PVR Faridabad yesterday and was shocked to learn that I had to purchase food in order to watch the movie.

As a customer, I believe that this new policy is unfair and inconvenient. Not only does it restrict my choices as a consumer, but it also increases my expenses unnecessarily. I did not want to purchase food as I had already had my dinner and this policy forced me to buy something that I did not need or want. Furthermore, the food items were priced exorbitantly, which left a bad taste in my mouth.

The mandatory food purchase policy also creates unnecessary waste and litter, as many customers end up throwing away uneaten or unwanted food. In addition, the long lines and delays at the food counters made it difficult for me to arrive on time for the show, which detracted from the overall moviegoing experience.

I urge PVR management to reconsider this policy and provide customers with the option to purchase food if they so choose, but not force them to do so. This policy seems to prioritize profits over customer satisfaction, which is disappointing. I hope that PVR Faridabad will take my feedback into account and work towards creating a more customer-friendly moviegoing experience.