PVR Cinemas — refund delay & pathetic customer service

saritha p

from Chennai, Tamil Nadu

Address:

Pvr ampa Skywalk, 600029

I booked 15 tickets last tuesday 17/12/19 thro online for jumanji 2 tamil @ pvr skywalk for moms & school kids for holidays. I booked 10 & 5 tickets as max 10 can be booked thro online in 1 shot. But to my surprise 5 tickets got booked & 10 dnt stating wrong credential. When checked with pvr they asked to contact the bank. So i had to cancel the other 5 tickets too. But to my surprise they said they refund only 75% of the bill & that too 7- 8 working days. Really unfair. When i told already 3800 struck with iob & 1800 with u. How ll i book again. They said i had to spend again & book which i felt was not fair. I told them to atleast rebook the cancelled tickets atleast. But they denied for it. Till date i dnt receive my refund amount.in customer service pathetic response from them. I m a regular customer but they don't value it. They r just keen on money.

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PVR Cinemas customer support has been notified about the posted complaint.

Dec 23, 2019

Updated by saritha p I booked 15 tickets last Tuesday 17/12/19 thro online for Jumanji 2 tamil @ pvr Skywalk for Moms & school kids for Holidays. I booked 10 & 5 tickets as max 10 can be booked thro online in 1 shot. But to my surprise 5 tickets got booked & 10 dnt stating wrong credential. When checked with pvr they asked to contact the bank. So I had to cancel the other 5 tickets too. But to my surprise they said they refund only 75% of the bill & that too 7- 8 working days. Really unfair. When I told already 3800 struck with IOB & 1800 with u. How ll I book again. They said I had to spend again & book which I felt was not fair. I told them to atleast rebook the cancelled tickets atleast. But they denied for it. Till date I dnt receive my refund amount. In customer service pathetic response from them. I m a regular customer but they don't value it. They r just keen on money.

Dec 26, 2019

Updated by saritha p Still refund not received. What u people r doing with our money. Already u r taking 25% as cancellation charges apart from that 7 to 8 days for refund. Is that not enough.

Dec 27, 2019

Updated by saritha p What is the status. When ll I get my refund. What for this complaint website is for when there is no response