| Address: | PVR Satyam cinemas |
Hi,
I had booked tickets for Nun 2 at PVR Satyam Cinemas on September 26, 2023 - 12:45pm show (Order ID [protected]). Later on that day I received a call from their end around 30 mins before the show time, to be informed about the cancellation of the show due to projection issue and I've been informed that I will be refunded with the total amount that I've paid.
In the online booking, I've paid a sum of ₹.748.09, which includes the amount for 2 movie tickets and 1 regular popcorn.
On September 30th, I received the refund amount of ₹478.24 to my bank account which is the tickets cost and the tax amount but the amount paid for popcorn is yet to be refunded. I have already mailed and still waiting for the amount I paid, for more than a month (Booked on September 26, 2023 but today it is November 9, 2023). I am really disappointed with the costumer service as I have to email them once in a while to get the update but still get the same response, "We apologize for the inconvenience caused to you".
Please do the needful.
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