PVR Cinemas — Service, AC, Sound system, frisking issues

Address:

Pondicherry

In recent weeks the service at Puducherry pvr is getting bad. Service with a smile is minimal from staffs. This needs improvement. I booked for 2 movies on 27 January 2023. The 11 am show at screen 1 was hot Owen with no AC and bad sound system. This was taken to the notice of duty managers Mr Hari and Mr Sudharshan. Mr Hari could be more polite and patron friendly. They corrected the issue for my second movie at 3 40 at screen 4.
Anyway this issue should not have aroused. Again at screen 4, no staff was present at the door until 3:31 for the 3:40 not before my averting the duty managers at their door.

The other key issue is the lack of good coordination between the duty managers and security agencies in frisking issues. It looks like PVR is trying to monopolise the cinema space with new abnormals with the frisking issues. This is a potential human rights and discrimination issues between male or female patrons by physical touching of patrons. We are advocating on contactless business on one side and rudely implementation of physical touch by security gaurds. This is clearly unwarranted. This should be moderated at large. The 3 step SOP should be clearly educated to the duty managers with the philosophy behind it. If and else loop is involved in this assignment and i understand that the duty managers Mr Hari has the least understanding of the same. Limited company in the service space should have sensitive protocols. The assumption to touch all patrons across board is a signal that all patrons are potentially intoxicated. I have spent few lakhs watching movie at PVR over the last few years. These new abnormals clearly discourage to engage at your business.