PVR Cinemas — Show cancelled not got refund

Worst cinema dnt go here they are doing scam i have booked a ticket of shahzada on Saturday for sunday movie show i reached on time watched their adds and trailers for 20 min then movie started was pathaan then when i came out they said your show is cancelled they dnt even bother to inform and this is the third time it happened to us then they said your money will be refunded its been 5-6 days i got nothing then there customer care manager called will give you ticket for any other show you want and when i said give me ticket of evening show of the same movie they dnt even call or reply when i called they have put me on hold for more than 40min still on hold can check the screen shot also