[Resolved] PVR Cinemas — unfair practices being followed at pvr rivoli, new delhi

Anon99

from Gurgaon, Haryana

Address:

PVR Rivoli, Regal Building, Connaught Place, New Delhi - 110001, New Delhi, Delhi, 110001

I went to pvr rivoli, connaught place, new delhi on friday, 26-07-19.
I approached to counter to buy the ticket. The rate was rs. 225 per seat. However, when i gave my card for the transaction, rs. 650 were deducted. I asked the executive and he said that according to company policy it is compulsory to buy 1 snickers chocolate per seat, that costs rs. 100 per piece. That means i have to pay rs. 200 extra for 2 seats! I mentioned that i didn't agree to pay for it and my consent wasn't taken before billing me for the same, to which he plainly replied that this is company policy and he cannot do anything w. R. T this. Such a practice ia not only unfair but equivalent to fraud!
I'm planning to lodge a formal complaint as well in this regard. We cannot be blackmailed into purchasing something compulsarily in order to use our freedom to use cinemas! This is nowhere a compulsary commodity!

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Aug 31, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Jul 29, 2019

Updated by Anon99 Edit. The executive failed to provide me a bill against the purchase of the said chocolates! Luckily, the Credit card statemnt would be proof enough regarding the said transaction amount.

Verified Support

Jul 30, 2019

PVR Cinemas Customer Care's response Dear Anon99,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR