[Resolved]  PVR Cinemas — Unhygienic staff /lack of training at the food counter

Address:Mumbai City, Maharashtra, 400049

On the 25th of oct 2016 we went to juhu pvr mumbai to watch a 1745 show (Girl on a train). Prior to entering the movie hall following disgusting observations were made by the undersigned regarding your staff members in the food counter.
1) the freshly arrived momo's were being counted by physically touching each and every momo with fingers.
2) after we took the coffee, we requested for paper napkins and to our surprise the counter boy licked his finger to pull out the napkins.

Hygiene had gone for a toss and we were very uncomfortable to see such behaviour. Since we were in a hurry i could not bring this to the duty managers notice and on completion of the movie as the exit is through a different route there was no scope to complain about this disturbing event.

Regards
Debashish bhattacharya
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Nov 27, 2016
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2016
PVR Cinemas Customer Care's response
Dear Debashishb,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
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