| Address: | PVR CINEMAS, Vega City Mall, Bangalore |
Place: PVR Cinemas, Vega City Mall, Bangalore. Transaction ID: 6351397. I made an advance booking of 2 tickets on 13/12/22 for Avatar IMAX 3D for Sunday 18/12/22 10.30pm show. Cost of 2 tickets was Rs 2100, seat no C12 C13. I entered the Pvr cinemas lobby and the security checked us in with the booking ID. As we were watching the movie inside the IMAX hall, 1 hour later a person claimed that it was their seat. During the interval the duty manager of the the theater called us out and told us that ticket was wrong and was scheduled for morning 10.30pm show the same day, the manager asked us to move out. We were removed from the theater in the middle of the movie and made us exit the lobby during the interval. We even asked if we could continue the movie since we have already paid. But the manager Mr Anish refused. The manager did not give any satisfying answers about the money refund or rescheduling the tickets, instead told us that he will have to verify if we had attended the scheduled morning show. We did not attend the morning show, since I made the booking for 10.30pm night show, we showed up only for that. It's a clear error from the staff who booked the tickets. The security checked us in with the booking ID, that's how we entered the cinema lobby. Later we were humiliated, insulted and sent back from the cinema hall at the middle of the movie. Please resolve this issue.
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