Qnet — Need to Return and need refund

I didn't ordered any product from Qnet, without discussing directly with me They have collected amount through fraud upline and sent us invoice there is no use of the product, we didn't use it but they sent invoice for the amount 2, 84, 375, I have attached the screenshot of invoice, i have waiting for the refund action for long time please refund at least the invoice amount.We Will Return the product we didn't open it.Our lives are in big trouble.Please Consumer Complaint is our last hope.