[Resolved]  R G Biocosmetic Namyaa — amount was deducted but order not placed

Address:Bulandshahr, Uttar Pradesh
Website:www.namyaa.in

I bought an online namyaa serum. With a discount offer it costed me rs.573.
The transaction was through razorpay and a razorpay successful transaction email screenshot is attached here. But the page timed out and order wasn't placed. I didn't even get merchant order id. Money was deducted from my account and their is no confirmation of delivery or oder id. Their customer service is poor and they are not responding properly. I either want the refund or the product delivered.
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Dec 21, 2019
Complaint marked as Resolved 
Merchant resolved on their level.
Dec 21, 2019
Updated by Nikam888
Company :- R G Biocosmetic namyaa
Address :- C-65 Okhla Phase 1 New Delhi 110020, India
Complaint comments 

Comments

I didn't sign in the website while I am purchased a product . Will it be deliver? My money has been deducted. If yes, how can I track my order?

I didn't sign in the website while I am purchased a product . My money has been deducted.
The transaction was through razorpay and a razorpay successful transaction email screenshot is attached here. But the page timed out and order wasn't placed. I didn't even get merchant order id. Money was deducted from my account and their is no confirmation of delivery or oder id.
Their customer service is poor and they are not responding properly. I either want the refund or the product delivered.

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    Contact Information

    Aurangabad
    Uttar Pradesh
    India
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