Raajnett — Internet renewal was not done correctly, really slow connection

Address:	600028
Website:	raajnett.com

NO RESPONSE FROM RAJANETT FOR BELOW COMPLAIN

[protected]

[protected] Forwarded message[protected]
From: hitesh bhilai
Date: Tue, Sep 13, 2016 at 2:38 PM
Subject: Re: Renewal activation not done for updated pack 1264 rs.
To: [protected]@raajnett.co.in

Hi,

Worst service ever !!!

Is there no one in rajanett support team who will even acknowledge this mail? I am really irritated, please some one respond.

I have called to customer support number 3 times from the morning, no result so far.

First of all, I had asked for 40 MBPS 80 GB PLAN RECHARGE, BUT THEY RECHARGED FOR 4 MBPS PLAN.

BUT EVEN NOW MY INTERNET SPEED SAYS 0.50 MBPS.


NO RESPONSE FROM YOUR SUPPORT TEAM SO FAR...

On Mon, Sep 12, 2016 at 9:27 PM, hitesh bhilai wrote:
Hi Rajanet Customer support team,

My Id is MVM1800 in name of Malathy, this is pg hostel and My name is hitesh, I am staying in this pg hostel . We have been using rajanet service from 3-4 months. We have mostly paid in cash for plan every month for renewal.

Previous month we have used 4mbps plan (804 rs - including tax). Since it was not enough previously and we needed more speed and better plan.

We had asked pg manager to improve the plan to 40mbps, 80 GB (1264 rs - including tax).

Every month the sales person (sridhar) used to come and collect the amount. As usual, the sales person (sridhar) came in the first week of September and we asked him to improve the plan and gave the correct amount for 40mbps, 80 GB (1264 rs - including tax) plan. PG manger blindly believed rajanet sales person and gave the amount.He did not check if activation was done or not, Since PG manager does not have correct equipment to check if it is been activated and rajanet sales person (sridhar) was regular sales person who used to come.

After a week when everyone faced issue with internet slow speed, we raised the complained to Rajanet to know the root cause. We were told there is some connection issue in our area. So we waiting for the issue to get fixed.

Day before yesterday, we were told that issue was resolved in our area but we were still facing issue. so we tried calling same sales person (sridhar [protected]) - but his mobile number was unavailable.

Since we were worried, we called customer care[protected] . And At Our Surprise And Shock, We Were Asked To Renew The Amount But We Had Already Given The Amount 1300.

So We Asked Them To Send The Sales Person, Again At Our Surprise, There Was A New Sales Person (Not Old Guy - Sridhar ).

I Have Not Got Proper Response From New Sales Person, I Am Concerned If They Have Received The 1300 Rs Which Was Given. Till Now Internet Pack Is Not Renewed For 1264 Rs, 80 GB, 40 Mbps Pack.(Here Is New Rajanett Sales Person Number[protected] I Hope The Money Has Reached To Rajanett And We Are Not Cheated.

Here is the screen shot of speed i am receiving.

I have following questions

1) Why were we not informed about sales person being changed - We have lost 1300 rs, internet person is not at all renewing our activation.
2) Why there was no receipt given earlier for previous months when pg manager has given the amount for renewal.

I hope above information helps to rectify the problem. I kindly request to help us get renewal activation for 1264 rs plan(80 GB, 40 mbps).

we are almost in the middle of the month but still the internet pack is not renewed.I really feel cheated and rajanet is not giving proper service and support.

Even to call customer care, i have to use my own phone balance, it is not toll free any more, very disappointed. :( :( kindly look into this immediately.

Regards
Hitesh Kumar

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