Raajnett — Poor customer services (raajnett)

Address:

Chennai, Tamil Nadu, 600045

Hi team,

Regrading complaint filed for refund payment

This bring to your notices

Actually im form tamabaram west - mudichur road
Om 8th oct - raaj net placed stall on lakshmi puram road - contact person - mani

When i spoken with him - he told about plans and package about internet connection.

Verify any plan for limited base offers - he told - raaj net offering - limited package worth rs - 804 rs - 40 gb - 4 mb speed.

Today raaj offering - free installation if you book - 8th oct 16

After some time - i agreed and payed worth 804 rs - on next day morning by 8.45 am
He came along with colleague - get the address pro - photo - written all information - shared bill.

When i check with him - he said - eta for connection to be placed on your home location - max 5 days - but i requested him to place within 3 days - he agreed - took payment.

By next day i received call from customer support care - raaj net - confirmed the address and name - they said eta will be max 10 days - but i'm not agreed with that word - told them to placed asap - the lady spoken with me - create work order - escalating to technician to place asap.

Agreed.!!!

Awaiting for more than weeks - still not received connection.

When call back to executive - sale person - mr. mani
He not pick up call at all more than 5 times ring...

Hence called from different number - he picked up - when check with him - he told - need to place fiber box and connection will take to place 3 more days

Hence informed that person to cancel the plan and refund the money - he said come to office and collect the payment - when i went and check with person - mr. sathish - he said - takes max 2 weeks to return the payment.

My concern that - when placing order - have to check the location and feasibility available on that place -. after received cash amount - then why you guys checking the line connection.

I'm really frustrated and really poor & false communication sharing to valuable customer's

I wouldn't wait for your eta refund - requesting to return asap.

If return payment - i will appreciate your kind work

Else i will place complaint - consumer court

Mr. mani - sale exec,

Bill date : 9th oct 2016

Cash : 804 rs

Bill number : 20843