Rail Yatri App — refund not credit in my account

Sir my order id is 447310 & 557924 refundable amount 1355 & 4201 rupees. Because i cancelled ticket for same order id but i do not get refund sir;i can do lot of complain about this problem but not solved they my problem; i paayment go throw debit card of sbi;
Rail yatri provided rrn no for id 447310 is 9356209378097010036942827.
Order id 557924. Rrn no is 9356209378119010490605062. I goto sbi branch but he says i donot help for this problem. Sir please help me with legal critaria,
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