Railways — Train No. 12163 - PNR [protected] - Travel Date: 17-Apr-22

We travelled by II AC, however our experience was not good. We travel frequently in this same train, and wanted to register a complaint for long.

1. Stinking washrooms: The door between other compartments and AC are not shut, in spite of complaining to TTR he did not take any action. Very less water was available in wash room. Hence, had to manage with a really stinking wash room thoroughout the journey.

2. AC was not sufficient. It was switched OFF several times, hence it was comfortable for us.

3. Very important. The TTE who came in next day did not let us occupy our seat, inspite of our confirmed booking on seat 6. He said that 5 and 6 belongs to him and had to do lot of paper work. While we were reluctant, he asked us to occupy another seat, where passenger has left. He had very high attitude (I guess he boarded the duty in Andhra).

Please look into 3 issues and get this resolved to ensure customer experience is good.
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