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COMPLAINTS

Railways Complaints & Reviews

We travelled by II AC, however our experience was not good. We travel frequently in this same train, and wanted to register a complaint for long.

1. Stinking washrooms: The door between other compartments and AC are not shut, in spite of complaining to TTR he did not take any action. Very less water was available in wash room. Hence, had to manage with a really stinking wash room thoroughout the journey.

2. AC...
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T
Tejacruise
Feb 5, 2022
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Charging slots not working

Charging points was not working all over the coach DL1 in Tirupathi express 17487. Please kindly check into this. We are long journey travellers and it's very difficult to manage and all. Thank you:)...
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D
Devang000
from GHAZIABAD, Uttar Pradesh
Oct 24, 2021
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Train service

There are many issues in the train first of all the charching ports provided do not work for a long duration, they stop working within few minutes of request to turn them all by the way the passenger should not ask for ports to be on they should be on for whole duration of the journey.
Then 2nd problem is the hawkers keep on selling there goods after 12am when all passengers are sleeping they just shout out loud to sell their productsbr...
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S
Sarthakmiddha
Aug 11, 2021
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Unserved passengers

Address:All india

Here I am travelling in train number 02806 New Delhi go trivendrum my coach S6 is full o[censored]nreserved passengers with lots of luggage I am having problem to get settle. Next coming station is jhasi please send TC and RPF ASAP....
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Z
zafaraero
from Powai, Maharashtra
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Parcel not yet received

Dear sir/mam
This is my prr num/pwb num [protected]
I booked my parcel from chennai to mumbai on 3rd of october but till now i didnt recieved whenever i am going cst parcel office tgey are saying ur parcel didnt come
I would like to request u plz help me to find out my parcel
Regards
Mohammad Zafar...
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Z
Zohra Siddique
from Mumbai, Maharashtra
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plz start local trains for bhiwandi from atleast thane

Plz start local trains and AC buses for bhiwandi from thane its very difficult to travel via st busses and sharing autos and cabs specially for female commuters and plz start as soon as possible and start best buses connectivity inspite of having a train station bhiwandi is still waiting to have local trains plz consider this as urgent appeal from thousands of travellers from bhiwandi who travel on a daily basis to there work and evryday...
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P
Paramjit_Singh
from Bengaluru, Karnataka
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heart patient senior citizen's complaint regarding wrong coaches attached

Address:Kanpur, Uttar Pradesh, 208012

Subject: heart patient senior citizen's complaint regarding wrong coaches attached

To
The concerned,
North central railway,
India

Pnr[protected] doj 24.09.18 cnb - ypr trn 15015 coach no. B-6. Display on platform showed b-6 is near to engine. At the time of arrival b-6 was found to be on the last of the train. I had to board the train with my wife, who is 73 years old and a heart patient...
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I am in my 2nd month of pregnancy and was travelling via handicap compartment.. I was about to get down a t malad station when a lady from behind spoke so rudely and pushed me saying come behind.. I told her mam i am also getting down at malad station.. She again pushed me and started yelling at me saying that she is a cancer patient... What right she had to touch me when i was politely talking to her...???
To add to the cake a lady...
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S
Srporvm
from Mumbai, Maharashtra
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behaviour of person working at cloak room at cstm

Address:Mumbai City, Maharashtra

When we were keeping our luggage at the cloakroom at chatrapati shivaji maharaj terminus, on 29th november at around 5, the person working there was very rude and manner less. He had no respect and even though we were calm, for no reason he yelled at us and behaved very badly. Please take this into account and take action against this as we could not do anything at that time because we ad to keep our luggage and there was no one to complain...
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H
Harish7100
from Indore, Madhya Pradesh
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services problem

Address:Janjgir-Champa, Chhattisgarh, 495667

Sir,
I am traveling in train pnr:[protected], train:12069, doj:09-10-17, 2s, bsp-r, dep:08:55,
Harish agrawal, d7 103,
Fare:90, sc:0.0+pg+ins
And the train tt or any other officer not taken any action regarding boarding of trains by this illegal boarding of insane, beger and unauthorized vendor of illegal material such as gutka cigrate and all.
Pl register my complain and give me answer in written what...
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S
shubhi shrivastava
from Mumbai, Maharashtra
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without reservation people are getting inside the train

Address:Mumbai City, Maharashtra

Hundreds of people without reservation were getting inside the train and not allowing the reserved people to step in.. Also the ticket checkers were not taking any actions against them and some of them were shouting back and mischiefing.
There are some female passengers which were suffering including me... I wanted the railway team should take strict action against the non reserved passengers...
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A
Alok.tiwari560
from Delhi, Delhi
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TDR submitted refund not received

Address:New Delhi, Delhi, 110045
Website:www.irctc.co.in

Hello, I still didn't receive any response or any refund from your side. Please take a action as soon as possible. Thank you, Alok Tiwari On Wed, Dec 2, 2015 at 2:29 PM, Alok Tiwari wrote: Hello, I still didn't receive any response from your side. Please advise. Thanks, Alok On 18 Oct 2015 22:14, "Alok Tiwari" wrote: Hello, I registered TDR request for PNR # [protected] on 08-Jul-2015 19:03:50 HRS. However it...
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V
Vineet4788
from Raebareli, Uttar Pradesh
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Refund balance

Address:Pratapgarh, Uttar Pradesh, 230204

Drop a mail to [protected]@gmail.com Ticket details: DO Transaction :- 16 OCT, 2015. PNR Number :- [protected] Reason For TDR: Passenger Not Travelled. TDR Filing Date: 20-Oct-2015 20:19:29 HRS TDR Status: CR Registered Cancellation ID: [protected] Warm Regards vineet kumar gupta...
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A
Ajayanss
from Palghat, Kerala
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Smart card and AVTM

Address:670001
Website:Railway Smart Card

Railway Smart Card should be available every where like BSNL recharge coupon. It should be free of charge or Rs.10/-. recharge available in all railway stations 24 hours through enquiry counter and also online recharge. The validity of card should be minimum 5 years . The AVTM should work 24 hours. Then only the purpose of AVTM fulfils. Now smart card issued in 10am-5pm only through reservation supervisor. I have been trying to get a smatcard...
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M
manish1971
from Lucknow, Uttar Pradesh
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Refund not recd

Address:Lucknow, Uttar Pradesh, 226021
Website:irctc.com

Refund of following ticket not recd till date. deails as undr: pnr no- [protected] Date of travel[protected] Date of booking[protected]. class-2ac Travel details- Lucknow to Ludhiana No of Passengrs-4 Other details- The ticket was partially confirmed(1 passenger out of 4) so we had not travelled.TDR was filed but refund recd for only confirmed passenger whereas the 3 waiting tickets money has not been refunded by ralways till...
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B
Bright David
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My parcel not delivered

Respected Sir,
I have sent parcel of two plastic bags which is 87 kgs clothes worth of
Rs 50, 000 from Dindugul station (DG) to Balharshah station (BPQ) on Aug 07,
2015. Receipt no. R.827618. By Navyug Express train no. 16787. But Balharshah
station parcel office didn't attend the train and also guard of the train
ignored that parcel finally it passed and went it to Jammu thavi. It came
back...
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K
kkkkkamlesh
from Amod, Gujarat
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About canceled ticket refund

Address:Jabalpur, Madhya Pradesh

I am take a ticket jbp to cst, in date 12/08/2015 (train name garib rath, trai no, 12187).But train have been cancelled that date . When i know about train cancelled then, i am cancelled my ticket, then railway charge me (220rs).And pay rupee 655rs, but my reservation ticket charge was 875rs....
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A
anantu
from Singrauli, Madhya Pradesh
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Non generation of ticket

Address:Singrauli, Madhya Pradesh

Dear Patron, I had tried to book the ticket for journey from Jabalpur to Singrauli. Though the ticket booking failed, my account was debted with Rs247.8. I ve attached the payment detail for the failure booking in which you can find transaction id [protected], payment status (shows payment settled) and reservation status(shows not booked). Pls check with it and arrange me the refund . Expecting the cordial and mutual reply . Thanks......
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A
axayraghav
from Gobardanga, West Bengal
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Non refund after cancellation of train

Address:New Delhi, Delhi

I had booked a ticket for my daughter pooja raghav in 12263 duronto express in 2nd ac from pune to nizamuddin for 29 may 15 vide transaction id [protected] pnr no.
[protected]. The train was cancelled. However, the money has not been refunded till date which should have been automatically credited to my sbi ac. A copy of the ticket is enclosed for ready reference. Please do the needful at the earliest....
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M
m nageswara
from Guntur, Andhra Pradesh
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non deliver of parcel

Address:Krishna, Andhra Pradesh

sir my friend sumit bagrecha booked one roll of sunglass sheets at ahmedabad, gujarat on 17.06.2015 at my name to deliver at vijayawada, andhra pradesh. receipt number is A299887. but till today 30.06.2015 my parcel was not delivered at vijayawada. details of complaint: date of booking : 17.06.2015 item name : one roll of sunglass sheets sender name :sumit bagrecha receivers name : mvs nageswararao phone number : [protected] booked...
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wali215
from Kolkata, West Bengal
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E-Ticket

Address:Muzaffarpur, Bihar

Sir/Madam I booked a ticket From NDLS to MFP on[protected] vaishali exp My Transaction id- [protected] The amount has been charged from my acount but my ticket not booked. plz refund my amount as soon as possible MD WALIULAH EMAIM ID- er.[protected]@gmail.com contact number- [protected]...
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D
Dipika Singh
from Noida, Uttar Pradesh
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Refund of march Pending

Address:Lucknow, Uttar Pradesh

Hi Sir/Madam, This is in Reference to, Train No: 19715, originating from BKI to Lucknow. I was informed by customer care that incase tickets are not confirmed amount would be refunded. Out of 3 Tickets booked on same PNR No.[protected], 1 Ticket was RAC (B1, 55) and other 2 were waiting W 1, W 2 and did not get confirmed. I have been following up with customer care and would not get satisfactory answer, request to do needful for the same....
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Address:Kolkata, West Bengal

On the 14th May 2015 I booked two tickets of tatkal through on line under IRCTC vide PNR NO[protected] for Train No 12301, Class 3A(Kolkata Rajdhani) for journey from Howrah to New Delhi, IRCTC then and then realised Rs.4916.19 vide txn No.[protected] for the journey of 15/05/2015 at 16.55.Although I am 61 years old yet there was no concession.But in the online site displayed your transaction has been done successfully but there was no sign...
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S
Soumyadeepdutta
from Allahabad, Uttar Pradesh
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False message was generated on 29-05-2015 of cancellation of train by irtctc

Address:Chandauli, Uttar Pradesh

A false message is delivered to my mobile that our train i.e. kalka mail express was cancelled but the train is ongoing and for that message we have to cancel our reservation . it was a huge suffering . and now we cannot get reservation on that train . we are in big trouble please my humble request is to confirm our AC 3 tier reservation ....
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R
RAJ PRA
from Savantvadi, Maharashtra
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TICKET SHOWN WAIT LIST IN 30-40 SECOND IN TATKAL SYSTEM

Address:Dhule, Maharashtra

SIR, I tryied to make ticket through irctc on line e-ticket tatlak system. I fiiled up all application form and at time on 9.59 am . I clicked on sleeper class at 9.59 a.m. then 30-40 second arroun moving and came to result wait 34 . It is how can possible to 122 seat booked in 30-40 second. Train No- 11061, From LTT to CPR, Tried to Booed on 20/04/2015. Rajesh Prasad [protected]...
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Rishikesan
from Punalur, Kerala
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Deduction reg.

Address:Pathanamthitta, Kerala

Sir, My Online ticket booking from Villupuram to trivandrum(Train No.16723-Ananthapuri Express) on[protected].My PNR number is [protected].But an amount of Rs.467.47 (Rupees four hundred and sity seven) is deducted two times from my federal bank account.So please refund an amount of Rs.467.47/- as early as possible.My Federal Bank deducted details are given below. 1) FN/SHP/[protected]/[protected]/IRCT - Rs.467.47/- 2) FN/SHP/[protected]/[protected]/IRCT...
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pradeep654
from Delhi, Delhi
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BIKE MISSING BOOKED BY RAILWAY PARCEL FROM GUWAHATI RLY STN

Respected Sir, I am an Air Force personal and I had booked my bike hero honda splendar colour black, against my journey ticket (Ticket booking ), on 23 Feb 15 from Guwahati railway Stn to Siwan Jn (Bihar) with TR NO -15651 (LOHIT EXP), BIKE was loaded on (LOHIT EXP) on same day but IN Siwan JN could not be off loaded at Siwan Jn due to door was looked . Parcel charged 1816 rupees only But my Bike are not recieved on till now on 12 Apr...
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B
brkn
from Hyderabad, Telangana
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daily delay of train Train no: 12705

Address:Hyderabad, Andhra Pradesh

Today my parents coming from vijayawada to secunderabad. it reached vijayawada at 6:20PM instead of 3:45PM. They are very old ., it find very difficult to find the bus or auto at that time by reaching secunderabad at 12AM more than 2 hours delay. Hopeless train....
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sidd3071
from Mumbai, Maharashtra
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less amount of ticket refund

Address:Varanasi, Uttar Pradesh

I have booked my ticket for travel agra fort to allhabad on date 18/01/15 but I don't travel because train was too late approx 15 hour. I filed TRD but I receive less amount ( only 375 rs ) and cost of my ticket is 1520 rs.kindly refund my rest amount 1125 rs ticket detail given below PNR:[protected], TRAIN:12404, DOJ:18-01-15, 3A, AGC-ALD, Dep:21:35, S P SRIVASTVA+1, B2 50, B2 56, Fare:1520, SC:22.47+PG CHGS...
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My brother was travelling from Kota to Mathura from 12059 / NZM JAN SHATABDI in D3 coach seat number 76 on 28/Jan/2015. He forgot his wedding suit (newly stitched coat pant) bag from train while getting down at Mathura railway station. This was very valuable for him. His contact number is [protected]. If anyone found that bag kindly plz inform on the given number. I am also attaching his suit picture....
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