Rajasthan E-Mitra — deduction of money from bank on cancelled transaction

Address:

Udaipur, Rajasthan, 313001

I have made a payment of electricity bill to discom department on 30.7.17 through e mitra app from icici net banking vide tr no[protected] for rs 4542/- fro key no[protected] and ref no [protected]. The status of the transaction shows cancel but the amount of rs 4542/- has been deducted from my icici bank account no[protected]. Normally on cancelled transaction the amount used to be reversed in due course but it did not happened in this case. I made a complaint to icici bank but they asked me to get confirmation of the cancelled transaction with details through email. Kindly either reverse the amount of rs 4542/- with interest of 14% or send details of above cancelled transaction through a mail before i approach consumer court for remedy.

Yours

Laxmi lal changwal
M. No.[protected]
E mail. [protected]@yahoo.co.in
K. No.[protected]