Rajdhani / Yamuna Power [Bses] — Daily Power Cuts since Three Years

Address:

Delhi

I live in 14-B DDA Flats, Shahpur Jat, New Delhi - 110049

For the last three years, there has been a recurring issue with the electrical supply to our building, which even after endless number of complaints to BSES, hasn't been resolved.

Our electricity supply gets recurring power cuts, multiple times a week, sometimes multiple times a day. Many times the power cuts last over 90-120 minutes even after registering a complaint. One of the common timing of power cuts to happen is early morning, between 6am and 9am, when we have to run our water-pumps, cook food, get ready and leave for work.

If there's a two hour long power cut once in a few months, that's still understandable. Things break down and it takes time to fix them. We are not unreasonable. But when such power cuts happen every second day, it's extremely frustrating. We are not living in the nineties Delhi anymore, when there used to be hours long load shedding everyday.

To add salt to the burn, these power cuts happen only to our building alone, while other DDA buildings around us continue to receive smooth power supply. Sitting in the dark while all the street lights around us are lit up bright, greatly adds to the frustration. The reasoning for this given to us, is that some smart person in the past, got BSES to shift the electric line of our building from the one that supplies to the DDA flats (which our neighbours are connected to), and changed it to the line that supplies the Shahpur Jat village. So we get power cuts, whenever the lights are out in the village while the rest of the DDA flats continue to enjoy a smooth supply of electricity.

I don't know where to begin, about how problematic this rationale is. If BSES is saying that, the lower income demographic who reside in the village gets such shoddy and poor service of electric supply, and they have known that this has been recurring issue for years, and still not bothered to find a long term resolution; then I'm sorry, they're being classist and discriminatory. They're unethically depriving the village of parity in service quality that the middle class residents of the DDA flats have been privileged to for at least the last three that I have witnessed this, but perhaps for far longer.

Besides, it's not like the village residents are not paying their electricity bills, same as I have been routinely paying my bills every single month. We all are entitled to the same quality of service as everybody else. And when we register multiple complaints about the same issue over and over and over again, it is BSES's fundamental responsibility to find a long-lasting resolution instead of applying short-term band-aid resolutions and inconsiderately letting this issue recur every single day.

I have patiently waited for three years before bringing this issue to this forum. But my patience has run out. I expect a formal response from BSES on this and open a channel of constructive communication, regardless of what resolution is devised. Because turning the lights back on after two hours is not a resolution, if it's going to go out again the next day.