Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — For delay in getting degree

I Have applied for Bachelor of technology Main Degree in RGPV University BHOPAL on 14/11/2022.

They told me that my degree will be dispatched within 30 -45 days.

I have not received the degree yet and when I try to call on the number provided on their website they don't receive the call or disconnect the call most of the times.

I need degree urgent need as I want it for masters but their is no response from university.
Strict action should be taken against the staff members who are responsible for this to make system effective. I am attaching rgpv bank Challan for your reference.
So you are requested to please dispatch my degree as soon as possible.

It will be great if some one can help me out of this.

Name:- Jay Shah
Branch:- Mechanical Engineering
Batch: 2022
Enrollment number:- 0827ME193D07
College Name:- Acropolis Institute of Technology and Research, Indore