Rakhi Bazaar — shipment of items to bangalore (rakhi gift)

Website:

www.rakhibazaar.com

I had placed above two orders:-
(1) order no.[protected] on 07.08.2019 which contained 2 items -500 gms doda barfi with rakhi and one ethnic rakhi which was to be delivered to bangalore (Pincode no. 560113).
On 08.08.2019, i received mail that my order no.[protected] has been shipped with tracking no. [protected] by blue dart. When i tracked the item, i found that the item was picked up from sender in mayur vihar on 08.08.2019 at 15.21 hrs and delivered to someone in mayur vihar itself on 09.08.2019 at 9.59 hrs.

(2) order no.[protected] on 08.08.2019 which contained 2 items - 500 gms soan papdi with rakhi and one ethnic rakhi. This too was to be delivered to bangalore (Pin code 560113).
On 09.08.2019 again i received a mail about the shipment of my other order no.[protected] by blue dart with tracking no. [protected]. On tracking, i found that this item was also picked up from sender in mayur vihar on 09.08.2019 at 17.13 hrs and delivered to someone in mayur vihar itself on 10.08.2019 at 9.31 hrs.

I was astonished to find that both my shipments which were to be delivered to bangalore, did not reach bangalore, instead it was delivered to delhi itself.

When i called blue dart, they confirmed that they do not supply to the above pincode. Whereas while placing the orders, rakhibazaar.com had confirmed that the delivery is available at the above pincode and so the order was placed.

Inspite of receiving both my orders back by the sender, they didn;t have the courtesy to inform me. Its only when i called blue dart that i came to know that the shipment was not delivered.

Its been 3-4 days and if i had known, i would have tried to send rakhi through some other sources. They are in fact playing with peoples' sentiments. I have been trying to call them since the last 2 days and my call is not being answered.

I want my refund of both the orders as soon as possible and an explanation as to why i wasn't informed that the orders have been returned back and not shipped.

I want an explanation and refund as soon as possible.