Raksha Tpa — claim amount passed two months ago but no amount credited

Address:

Syscom corporation, Gautam Buddh Nagar, Uttar Pradesh, 201307

Hello there,

Member id : uic545sys2044sccl
Policy no : [protected]p[protected]
Insured name : vishaish pandita
Claim in respect of : angli kumari
Relation : mother
Claim ref no : [protected]
Employee number : sys2044
Corporate name : syscom corporation private limited
Entity name : united india insurance co. Ltd

Claim bills received in 07/2019 and today is 10/2019 and still no amount credited in my account. I am working as a software engineer at idemia noida and i have submitted all the required documents about three months ago and even after the claim amount has been passed there is no reimbursement done yet. Every time i call the tpa or try to contact them through my hr department they keep on saying that there is some problem with the software. I cant understand that why should a customer suffer. What’s the fun of having an insurance policy you cannot rely upon? I am writing all this with the hope that i might get the amount in my account soon after this. Kindly help me as i’m in urgent need of money.

Lots of hope.

Thanks
Vishaish pandita
Mobile [protected]