Ranchi Traffic Police — duration of stoppage at traffic signals

Address:

Ranchi, Jharkhand, 834001

Respected sir
Please let me know the duration of stoppage at traffic signals.
At the very much crowded ratu road new market chowk, the poles of traffic lights are standing but the lights are never working. The traffic policemen control the traffic manually according to their wish.
I was struck at the jam at nagababa khataal and from the khataal it took me approximately 20 minutes to reach the new market chowk. The distance between the two places is not more than 250m i guess which means if a person starts walking he can cover the distance in max 5 minutes and i was on two wheeler and then also it took me 20 minutes.
The reason behind this is the manual control of traffic by the policeman.
He was giving green signals to the kanke — harmu road for 2mins and 30 seconds but was giving green signals to the ratu road - kutchery road way only foe 30 seconds. Why is this so? Why?
When i reached the new market chowk i asked the policeman standing there about this but he moved away without saying a single word.

This happens regularly. Please see to this issue and take some action.