Rathimeena Travels — Rude behaviour of staff

My wife (56) and her father (84) travelled in Rathimeena (TN 02 BT 8971) from marthandam to chennai on 6-5-2023 with boarding at azakiamandapam.(seat no 5 and 6).They had 4 bags as luggages. They requested to keep them in the side storage bins.The extra staff who were acting as bus owners refused to keep the luggages in the side and instead they asked them to keep inside the bus with them. Both the passengers were unaware to bribe the staff to keep the luggages in the side bins. Both the passengers had hardships to travel with luggages tightly packed around their legs.On arriving at vandalur they could not bring down the luggages. Co passengers helped to bring down the luggages. The ugly and rude treatment of your staff towards the aged person and woman has made us to decide to shun Rathimeena service in future.From the inception of Rathimeena service we prefer to travel by it.Now we think there are better services than yours. Kindly instruct your staff to treat the old passengers with respect in future.Tell them that their parents will also become old and dependable one day