Ravishankar University — Issue regarding enrollment no generation

I have completed my graduation from private university later on pgdca 2019-20 from harishankar college here I have submitted my enroll fees but college has submitted my enroll fees to Ravi Shankar on march 2021 when I went to sort out this issue in enroll dept of Ravishankar they always says come after 2 weeks your data is not digitally filled they have sent a letter to do it but they neither notify me when will my grievance will be solved that's leads to delay in my further studies as without it no admission will take place