RBL Bank — issued credit card stating false promises unable to redeem my reward points

Address:

Hyderabad, Andhra Pradesh, 500083

Sir i availed rbl credit card [protected] after several requests of their executive day and night even verification call of rbl credit card they promised me that i can redeem my cash back on my bill, when i called customer care my redeeming my reward points on my bill they i cannot redeem it on my bill i can only use it rbl credit card rewards shopping where as reputed banks like sbi, icici banks crediting rewards points on bill after instruction on phone it is simply and also they are sending physical statement keeping customers unaware of transections i request consumer court authorities to take this matter seriously and strict action against rbl bank for cheating with fake promises, early action very much apprecitated.