RBL Bank — rbl super credit card - reversal of in-genuine charges

Address:

E 604, Laboni Apartment, Crossing Republic, Ghaziabad, Uttar Pradesh, 201016

It is been very pathetic experience with rbl bank. Rbl bank's has very unprofessional people and they are so dumb, so erratic behavior, they don't understand anything, speak rubbish, harass, threatening and humiliate customer.

I would like make aware whole incident here. I had card outstanding of inr 22577 with due date of 12 october. I have made the full payment and amount was debited on 9th october at 03:55hr. But unfortunately this is not reflecting at rbl card a/c. I don't know the reason but definitely it is not from banks not my side. From last 12 days rbl people keep on calling me every 20-30 minutes and talking rubbish and threatening me saying they will send the recovery team at my home and they will humiliate me and recover by hook or crook. Today, i also contacted to my idbi bank and raise the request to investigate why the neft transfer was not successful, even though amount is debited from my account, they have asked me for 2-3 working days to get back.

I told them many times, i have made the payment, shared the screenshot of my message and also requested to wait for 2-3 day as i am waiting revert from my bank but they don't understand anything and using the language like "kangle, bhikhari paisa le liya bank se payment kyon nahi karta< abe pure paise nhi hai to 1128 hi kar de. Dene ki aukat nhi hai to liye kyon" blah blah. I never asked or applied for this card and rbl bank was begging me to take the card and now they are threatening because they did not received the payment because of their fault. And their systems are also stale, there are no coordination among the cross departments. I made the payment again in 3 times (500 from my back account login neft and 1128 through their provided link oon 15 oct and after realization of both of these made 20949 on 20 oct), and it was because my first payment is still stuck and don't know where is the issue, second time it realized after 5 days. I got received message from rbl but their recovery department keep on harassing.

Now another statement has been generated and rs.2546.42 imposed for late fee. Even i have let them know everything why it was. I tried to contact to custmer care for reversal but their customer care numbers does not work. Only one number is contactable ([protected]) 9pm-9am and at this time seniors are not available and they could not provide any solution. And during day time 9am-9pm number always shows engaged.

I have other bank credit cards also and using from last 16 years but never face this type of problem. Rbl bank certainly going to loose the customers if they behave like this. Contact me at [protected].