Rbl Credit Card — negligent and inefficient & unresponsive service of rbl credit card.

Address:	122018
Website:	www.rbl.com

Sir, i, have availed rbl credit card no [protected] on 29/11/2017, after a lot of persuation from their customer executives that they provide a lot of offers and very good service to me and providing a limit of rs 1, 40, 000. Then they sent the card to my residential address flat no.202, balaji residency, ayyappa colony, dammaiguda. I have opted for physical statement every month. First month they sent the statement but from next month onwards they didn’t send the statement by stating the reason that the address is not found. After making several complaints to their nodal officer just for one month they sent and again they continued the same story. Their customer service and their app for credit card is very confusing and uninformative. Yesterday nearly 20 fraudulent transactions were done on my credit card when the card and phone were with me, at that time i was at home. Immediately i called to the customer care their customer services nearly took half an hour just to take the complaint and to block the card. Their customer executive mr. Adarsh gave advice that to file fir in police station. As per your guidelines bank has to take the responsibility of such kind of fraudulent transactions, even though i have mailed a complaint to their nodal officer no response has been given to my email whereas other banks like icici and sbi resolving such kind of issues immediately within a week, rbl bank didn’t even give response for my mail. We have to go through so much of mental trauma and tension because of their irresponsible service. I request consumer authorities to take strong against this rbl bank for takeing common people for ride and their confusing and unethical servies. Regards. G. Vijay kumar. Senior officer debts recovery. Agrasen bank/phone'[protected]/[protected]