RCM Business / Fashion Suitings — Non receipt of the refund on BV amount

Address:

House no 281, Housing Board Kalka, Haryana

I have been regularly buying RCM products since about 3 years. My RCM ID no is 31715497. During first year i received cash back amount regularly in my bank account from the RCM. But haven't received it since last 2 years.