Realme — Realme Buds Wireless Pro - Product Missing

Website:

Realme Store (Realme.com)([email protected])

Have ordered Realme Buds Wireless Pro on Sep 28, 2022 via Realme Store (Android Application) and they hand overed to Ecom express for delivery. They have delivered to me on Sep 30, 2022. But there is no product available in it and the pack was loosely packed. Immediately I informed it to Delivery partner he replied get in touch with Realme customer service. I had a conversation/calls for almost of 1 week and they are simply saying that they have sent appropriate product in it...What was the proof of appropriate product in it.

I need my product ASAP.

Hoping to get a positive response.