[Resolved]  Red Chief — Money is deducted but order is not shipping

I ordered 3 items of rs1089 on 30 march 2021 by redchief online . They promised to delivery of products by 4 april2021. But till now I don't get a single message from red chief regarding this order. When I called customer care they didn't provide any solution. So I am complaining against red chief plz provide my solution
ORDER ID OR-1091529
Transaction Id [protected]