Rediff — phone i ordered is damaged

Address:Madurai, Tamil Nadu

I have ordered jivi phone in rediff mail on 13th oct.the delivery was too late that is at 24th oct.but still in the phone the camera not working and the mobile was not the same i seen in he website.I need immedtiate replacement or most probably amount withdraw will be a better choice urgently.
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Dear Meenu,

We have initiated the refund and the transaction will reflect back in your account within 4 to 5 working days.

Regards
Rediff Shopping
Online Customer Service Team

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