Rediff Shopping — Fw: Fault in 4 layer shoe rack --- Need Replacement or Refund

Dear Rajaduraik,

We are sorry for the experience you had. Please share your concern with your complaint number, order id and contact details at tell.[protected]@rediffmail.com to help you.

Regards
Rediff Shopping
Online Customer Service Team
[protected]

Rediff Shopping


Complaint - Ticket #


[protected]th March 2014 (taken for
replacement)


[protected]th March 2014 (Picked up the
damaged product)


[protected]th April 2014 (Replacement
Came with Damage) again 2nd time


[protected]th April 2014 (Complaint
launched-Need replacement or refund)


[protected]nd may 2014 (after 1 ½ months I
didn’t receive my product)


[protected]th May 2014 (resend the product or
refund)


Last Ticket Raised on 7th August 2014
[protected]


27th march 2015 ticket
raised number[protected]

Dear Rajaduraik,

Greetings from Rediff.com.

The product was delivered last year in the month of March and the warranty for these product are between 1-3 months hence we are unable to assist further.

Regards
Rediff Shopping
Online Customer Service Team
[protected]

No response from rediff, they said that product is lapsed,

but i have not yet recived the product, only they got the money

damaged product also not available & refund money also not et recived

then what is the use of consumer complaint


please advice on this

No use


After complaining on this they have sent a reply mail please see the attachment.

Damaged product also taken back, after that no replacement/refund given from rediff shopping

poor traking system

Rediff shopping customer service also very Poor

Dear Rajaduraik,

Greetings from Rediff.com.

The product was delivered last year in the month of March and the warranty for these product are between 1-3 months hence we are unable to assist further.

Regards
Rediff Shopping
Online Customer Service Team
[protected]