Rediff Shopping — no receipt of order placed

Address:

New Delhi, Delhi

Order number is 11776498. Placed order on 24.7.2015. Today is 11.7.2015. But not yet received the order. Only assurances are give that within two days you will received the order. Repeatedly given time and spoken to and a number of emails sent and exchanged. But to no avail and seems all falling on the deaf ears. Think my fault is full prepayment of the order but not after receipt of the article. Probably the latter would have been safer option. Why this sorry state of affairs, why not able to deliver within the time prescribed ie, 7-10 days by you people; leave aside that, not even after 18 days, and counting on... A concrete action and precise answer is awaited regarding delivery of the order placed.