Rediff Shopping — Ordered item missing in the sealed courier packet and received an empty sealed box

Address:

Faridabad, Haryana

I ordered a "Meenaz Sankat Mochan Hanumanji Gold And Rhodium Plated Cz God Pendant Gp110" vide order ID:11542278 dated[protected] for Rs.348/-. However to my shock and disbelief, I received an empty sealed packet delivered by "E-COM EXpress" on behalf of Rediff on 09-05-15. When I opened the packet, I saw empty, transparent sealed box with no contents inside. On[protected], I reported this to rediff through their 'customer delight' link with the first hand image of the product received attached herewith as well. It is still hard to believe that a reputed shopping site like 'rediff' can sent an empty sealed packet and later claim to have delivered the product. I have been repeatedly following up with 'rediff' through mail's since 11-05-15, but to my shock and disgust they claim that I have received the item.Now, in the latest mail they have stated they are investigating my complaint. This complaint is being lodged in larger consumer interest, our laws need to be more stringent and less cumbersome so that these shopping who receive advance money from customers like me and fleece them by delivering empty sealed packets and claim to have delivered. Public to note 'REDIFF SHOPPING also is indulging in such pervert practices which amount to not less than cheating in common layman terms.