Rediff Shopping — Product is not yet delivered

Address:	Bangalore Rural, Karnataka, 561203
Website:	shopping.rediff.com

i ordered solar power operated robo kit on 29/12/2015,

i got the message on 11th Jan 2016 saying your product is delivered but after trakking the number i found that it has been sent to wrong address to UP instead of karnataka address, my trakking number is em[protected]in and order number
1288185.

i called customer care service centre atleast 7 times ([protected]) in a month and every time i got reply saying it is under investigation, i doubt they may be doing CBI investigation.this customer care people are not doing anything expect telling lies

can you help me get my oder back or refund the aount