Rediff Shopping — Product Not Delivered even after delivery confirmation message

Address:

Pune, Maharashtra

I have ordered a toy from Rediff (Shopping portal on Thursday (26th March-15) and same has confirmed by an email. Order# 11357581 After 3 days, I got the message that product is delivered, but in reality product was not delivered to me. When I asked to Rediff shopping customer case regarding this, they said that within 24 hrs they would investigate and get back to me. After 24 Hrs when I called them, they said, they required another 48 hrs as product is delivered to somewhere else. Overall they are taking this very lightly and not even updating me regarding the current status of delivery