Rediff Shopping — Worst Customer Care Service for delayed order | |||
Placed my order on 24th May from Rediff Shopping & it promised to deliver in 4 to 7 working days. But they failed. Repeated calls to customer care were useless. They dont have any update & mute my calls when I ask for specific reason for delay. I called the seller & he assured a date but he too failed to deliver. After repeated calls I asked to transfer to senior executive Mr Jaffer, he too after hearing my complaint, later muted my call as I asked for the proper reason for delay. Rediff doesn't know why there's a delay & it doesn't care. They are simply mumbling the usual customer care lingo. "we're sorry for the delay", "you'll receive it soon". Order No : 11637470 Should make them accountable for their bad behavior & snail-placed service. Either proper action has to be taken on the seller for delaying & compensate the customer. I would appeal to all, do not shop from Rediff as it was torturous to me. Was this information helpful? | |||
customer support has been notified about the posted complaint. | |||
6 Comments | |||
Comments
Lets see how earliest.
Dear mrvain32,
The product is in transit and can be traced on the courier site, PFB the details:
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com/
Shipments are usually delivered within 3-4 working days, in case if any further assistance required you may revert to the mail sent via Rediff Ticket No[protected]
Regards
Rediff Shopping
Online Customer Service Team
[protected]
The product is in transit and can be traced on the courier site, PFB the details:
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com/
Shipments are usually delivered within 3-4 working days, in case if any further assistance required you may revert to the mail sent via Rediff Ticket No[protected]
Regards
Rediff Shopping
Online Customer Service Team
[protected]
1. Called up Customer care : no help
2. Called seller : no help
3. Spoke to senior executive : no progress
4. After 10 calls or so, filed a complain here
5. Recieves response in the same day : Progress initiated
6. Gets tracking info : Progress midway
7. Recieves the product : but the other model. not the one I placed the order.
8. Query solved. but the best way is:
DONT SHOP FROM REDIFF
2. Called seller : no help
3. Spoke to senior executive : no progress
4. After 10 calls or so, filed a complain here
5. Recieves response in the same day : Progress initiated
6. Gets tracking info : Progress midway
7. Recieves the product : but the other model. not the one I placed the order.
8. Query solved. but the best way is:
DONT SHOP FROM REDIFF
Dear mrvain32,
Greetings from Rediff.com.
Your order has been delivered on 6th June 2015. PFB the courier details.
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com
Regards
Rediff Shopping
Online Customer Service Team
[protected]
Greetings from Rediff.com.
Your order has been delivered on 6th June 2015. PFB the courier details.
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com
Regards
Rediff Shopping
Online Customer Service Team
[protected]
22%
Complaints
2615
Pending
0
Resolved
576
+91 22 6182 0000
+91 22 2444 9144
+91 22 6182 0200
1st Floor, Mahalaxmi Engineering Estate, L. J. 1st Cross Road, Mahim (W), Mumbai, Maharashtra, India - 400016
View all Rediff.com India contact information
Greetings from Rediff.com.
Dispatch status is being checked with the concerned team and the update would be provided at the earliest.
Regards
Rediff Shopping
Online Customer Service Team
[protected]