Rediff.com India — Delivered a damaged product

Address:	Bangalore, Karnataka, 560077
Website:	rediff shopping

Hi,

The worst service and a portal iv ever seen, as the conversation is below with complete details, right from 20th sept till 3rd oct there is no response from these guys.

Shopping Support Team
To santosh.[protected]@yahoo.in 20 Sep at 11:58 AM
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our priority,

We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team.

“This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence”

Warm Regards,
Team - Rediff Shopping
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Santosh K
To Shopping Support Team 21 Sep at 9:22 AM
Dear broker,

I would like to request yo to take an immediate action with your logistics as they are not fulfilling the delivery on time as well as making it a longer process and the worst service.

Order number : 13799893, I don't want the product, do whatever you want but I want my refund at earliest or ill sue you guys to the court

Account number: [protected]
IFSC :HDFC0004052
Acc holder name: Santosh.k

santosh_k

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Shopping Support Team
To santosh.[protected]@yahoo.in 21 Sep at 12:19 PM
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our priority,

We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team.

“This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence”

Warm Regards,
Team - Rediff Shopping
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Santosh K
To Shopping Support Team 21 Sep at 12:33 PM
What priority are you guys giving me, its gonna be 24 hours for now, I neither got a call nor any email from you guys, is this you treat a consumer, I want immediate response, and the refund money earlier

santosh_k

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Rediff ShopSupport
To santosh.[protected]@yahoo.in 21 Sep at 6:11 PM
Dear Santoshk,

Greetings from Rediff.com

We apologize for inconvenience cause to you.

With reference to your mail, we request you to kindly let us know that whether the outer packaging of the product was open/broken or the product from inside is only broken.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Customer Service
www.Rediff.com

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Santosh K
To Rediff ShopSupport 24 Sep at 10:59 AM
I would like to inform you that the out packing of the product was broken and the inner product is also broken, it seems like the product was removed and the inner product is beed damaged. kindly do the needful cuz i realized that your logistics are not fit to business.

order number : 13799893, I don't want the product, do whatever you want but I want my refund at earliest

Account number: [protected]
IFSC :HDFC0004052
Acc holder name: Santosh.k

santosh_k

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Santosh K
To Rediff ShopSupport 28 Sep at 12:14 PM
This is how you guys solve the consumer's problem by not responding, worst online portfolio iv seen

santosh_k

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Rediff ShopSupport
To santosh.[protected]@yahoo.in 30 Sep at 12:53 PM
Dear Santoshk,

Apologize for the inconvenience caused to you.

Kindly note that we are investigating your order status for order no.13799893 with the concerned department.

As soon as we receive feedback from them we will revert back to you.

For any further queries on the above order, kindly contact us on[protected] or reply back to the same mail.

We assure you courteous, prompt service on all your visits to www.rediff.com.

Warm Regards,
Customer Service
www.Rediff.com

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Santosh K
To Rediff ShopSupport 30 Sep at 2:32 PM
I'v emailed to your concern department from 20th and about 6 times every day, called your customer care twice for product exchange, but till now there is no proper response, I'm totally frustrated by the team and the logistic who gave me damaged product, I'm writing this email for the last time, next there will be no email nor call from me, I would rather go legally going ahead.

santosh_k