Rediff.com India — No refund no response

Website:

Rediff Shopping

1) i purchased some dress materials from rediff shopping on 19.10.16 (Order no.[protected], which got delivered on 24.10.16.
2) the materials did not match the description on the site and i raised a query with details and photos immediately on the same day, 24.10.16.
3) received a reply on 2.11.16 (Ticket#[protected] that they will arrange for reverse pickup by delhivery and the pickup was done on 2.11.16. I tracked the parcels and the returns were received by the seller on 8.11.16.
4) received a reply from rediff cc that i will receive replacements in 7 days on 10.11.16.
5) i did not receive the replacements and raised a query again on 18.11.16 to which rediff cc emailed saying they were very sorry and will cancel my order and process my refund in 3-5 days.
6) it has been 10 days and i have not received my refund (Rs. 1659) and they are not responding to my emails as well.