Redtape — Cheap quality shoes, pasting issue in shoes sole

Address:	HARYANA - HAILEY MANDI Shop No. -3 & 4, Ground Floor, RJS Floor, Near New Anaj Mandi, Hailey Mandi, Gurugram-122503. Haryana tel: 8307731516
Website:	redtape.com/in

Hi,

I bought a pair of shoes on 10, may, 2022, from Shop no. 3& 4, Ground Floor, Near new anaj mandi, Hailey Mandi, Gurugram -122503, & it's my one of the worst experience with REDTAPE shoes that within 15 days, sole of the shoes has been Removed/deattached from on side, i have given back shoes to the red tape, & they are saying that the company will not replace them, they can only repair and they said it take 4-5 days.
I dont know what is the matter, why they not replacing, the shoes is only 15 days old and if in such a small time this has occured then how can the shoes will remain fine after repairing.
They are also saying that they will not repair it again if the same problem occurs again.
(The customer care number that is given on the REDTAPE official website is not working, sometimes it's not reachable and sometimes it's not correct number.)

Kindly look into this matter and replaced my product.

Mohit