Redtape — Poor shoes design and no response from customer support

Address:	40, Haridwar Bypass Rd, Bank Colony, Ajabpur Khurd, Dehradun, Uttarakhand 248121
Website:	redtape.com

I bought a pair of shoes, on 15-feb-2022, but when i started using them i found that its sole is not levelled from behind, resulting in difficulty in walking.

When i visited the store, the manager simply said that we can't do anything as the shoe is designed that way only.

Also he told me that i should try customer support, and provided me a number, but that number never picks up, it rings every time but nobody answers that,

Also i tried to contact support number provided in redtape website, it always says that our customer support executive will pick the call, but after one minute of waiting it disconnects.

I would like the company to replace this pair with a one that has levelled sole.

i have attached a photo of the shoes back, as it is visible that outer side of the sole is not on the same level as inner side, which makes it difficult to walk.