Redtape — Redtape RSO0231D

Address:	(opp. metro pillar no-842,delhi rohtak road bahadurgarh,jhajjar,01276298663)
Website:	REDTAPE.COM

Sir
I had buyed a pair of Black color RSO0231D of size 11/45 from redtape outlet store (opp. metro pillar no-842, delhi rohtak road bahadurgarh, jhajjar, [protected]) on 28/07/2021.
after using the shoes for a period of just 15 days the sole of the shoes get detached from the upper portion and the shoe get torn in two parts, the shoe was of very bad quality and i was very unsatisfied from this pair shoes.
i reached the outlet store for a return or exchange or refund in seeking for any customer support but the main head of the store denies of any exchange neither refund nor any replacement .this is a completely dis satisfactorily behaviour by redtape store members .as per red tape return policy:-
"Product Claim Policy
Footwear:

a) 100% claim is allowed if there is any manufacturing defect in the product within 1 month of purchase with the copy of the bill.

b) Product older than 1 month & under 3 months has to be sent to us with Original copy of bill, please ensure that the defect claimed is genuine i.e. no external defect has been caused intentionally or unintentionally especially by Rough usage, Dog bites, Silencer burns, Usage of Razor / Blunt object etc.

c) An approval will be provided by us based on the genuineness, usage & i[censored]nrepairable and may vary from 50 to 100% of the product price.

d) No Claims will be entertained under any circumstances of product more than 3 months older.

It is clearly mentioned that the customer will get 100% claim within one month of purchase.
It is kindly requested to refund or exchange of my product otherwise i will have to file a consumer complaint against redtape as well as the members of the redtape outlet store bahadurgarh.
I hope this will be taken into consideration and the matter will be attended the earliest.