[Resolved] Electrolux — Compressor Problem

Chandra_TCS

from Mohali, Punjab

Address:

Gurgaon, Haryana

Hi,

I bought Electrolux Refrigerator in May 2005. It started showing some cooling problem in September 2011, then I called the Electrolux customer care and lodged the complain. Electrolux service engineer visited my house in Gurgaon and charged Rs 330/- and confirmed that compressor of refrigerator is failed.

Electrolux authorized service engineer replaced compressor of my refrigerator in September 2011, I paid Rs 7330/- to Excellent Service (Authorized service center of Eletrolux in Gurgaon) on 29th Sep 2011, for compressor & applicable servicer charges as my refrigerator was out of warranty, charges included compressor cost (Rs 3250/=) , filled gas in refrigerator (Rs 1850/=) , repairing of evaporator assembly (Rs 850/=), duct cover (Rs 650/= ) , transport (Rs 400/=) & Service charge (Rs 330/=). Service Engineer told me that compressor warranty is for 5 years and I asked this is not written on bill, but he confirmed me that all new compressors comes with 5 year warranty.

Again after 4 months (February 2012) I faced same cooling issue and called Electrolux customer care service and again Excellent services replaced heater (Rs 1550/=) & bianetel (Rs 850/=) and total they charged Rs 1350/= after discount of 1050/=.

Again in November 2012 we observed that our refrigerator cooling has deteriorated but due to winter season this was not much observed by me. In first week of Feb. 2013 we observed that there is some cooling issue in my refrigerator again and called Excellent services again and their engineer confirmed that compressor is failed again. I checked with customer care service of Electrolux and they confirmed me that if Electrolux has changed the compressor than warranty of compressor will be of 5 years.

Then I called the Excellent service to replace my compressor as they have replaced it around 15 months back, but Excellent service told me that warranty of Electrolux compressor is only for 6 months and you have to pay the whole amount again.

I called to Mr. Rajeev (Excellent services, Electrolux Authorized service center) and also discussed with Mr. Aman Verma from Electrolux. But nobody is listening and asking to pay the whole amount again for compressor replacement.

I need your help, as I am following up from last one week to Electrolux service center and customer service center, but all these follow-up are ended up with no positive results and have to pay the whole amount again. I am mentally harass from last few days, as I have paid around Rs. 10,000 which is equivalent to a new refrigerator price to Electrolux service center but again I need to purchase compressor with my own money with no further warranty.

I am fed up with services and customer care of Electrolux, please help me to get replace this compressor as early as possible.

Chandra Shekhar
(+91 [protected])

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Kalyansunder1

To Whom So Ever It May Concern

This is to inform you that my Electrolux Refridgerator developed compressor problem and I did raise a complaint regarding the same. The authorized service people from GX Systems from Wilson Garden Bangalore did visit my place and advised to replace the compressor. We agreed to their advice and did go for the compressor replacement. On the day of the compressor replacement, since I was preoccupied with my job, my mother was at home and the service people have replaced the old compressor with a Videocon Compressor Model Number SD59HELA. Having done that, they had taken the old compressor with them. Three months down the lane, cooling problem developed again whereby the lower part of the fridge became redundant. I again raised my complaint EBLR[protected] and the service people came and told me that there is some gas problem and the fridge might work if the gas is filled. I was not convinced by their recommendation and asked them why a Videocon compressor was installed for a Electrolux Fridge and they told me that Videocon compressors are the only one which are being suppled by the company. For my satisfaction, I took a second opinion from another fridge mechanic who told me that the compressor was of 200 Ltr capacity whereas my fridge was 275 Ltr capacity and since there was a mismatch there was cooling dysfunction. When the service people closed my complaint without giving a valid reason, I did raise another complaint EBLR[protected] regarding the same and again the service guyz told me to pay for gas refilling and have closed my complaint number EBLR[protected]. I would request anyone from Electrolux to kindly clafiry if the installed compressor is of 275 ltr capacity or if there is any other problem to be looked into.

Regards

Sunder
[protected]