refund not received — refund not received

Address:	560084
Website:	Red bus

I had a booked a ticket on red bus on 14th june from hyderabad to bangalore (Ticket no tm7c[protected] for my husband. Details are:

Passenger name : sheshagiri hegde
Age: 47 years
Mobile no: [protected]

However, i cancelled the same almost within 2 hours. But i have not yet received the refund into my bank account.

There is no response on the matter when i wrote an email to the help desk and the customer care insists that refund has been processed

Please can you take up the issue and please process my refund